Privacy Policy

1. Introduction

This Privacy Policy describes how toko79 ("we", "us", or "our") collects, uses, stores, shares, and protects personal information obtained from users ("you" or "your") of our online betting platform accessible at https://toko79.cam. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with Indonesian data protection principles and international best practices.

This Privacy Policy applies to all users of toko79 services, including visitors to our website, registered account holders, and individuals who contact our customer support team. By accessing or using toko79, you acknowledge that you have read and understood this Privacy Policy and consent to our data processing practices as described herein.

If you do not agree with this Privacy Policy, you must immediately cease using toko79 services. We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website, and your continued use after such modifications constitutes acceptance of the revised policy.

2. Information We Collect

toko79 collects various types of personal information necessary to provide our betting services, ensure security, comply with regulatory requirements, and improve user experience. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register an account with toko79, you voluntarily provide personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification details (Indonesian National ID/KTP number or passport number)
• Contact Information: Email address, mobile phone number, residential address, city, and postal code
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja usernames), payment card details (if applicable)
• Account Credentials: Username, password, security questions and answers, and account preferences
• Verification Documents: Copies of government-issued ID (KTP/passport), utility bills, bank statements, selfie photographs, and other documents submitted during KYC (Know Your Customer) verification
• Communication Data: Information provided when you contact customer support, participate in surveys, or communicate with us via email, live chat, or WhatsApp

2.2 Information Collected Automatically

When you access toko79, we automatically collect certain technical and behavioral information including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IP address, device ID)
• Usage Data: Pages visited, games played, bets placed, time spent on site, click patterns, navigation paths, and referral sources
• Location Data: Approximate geographic location derived from your IP address and device settings
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 9 for details)
• Transaction History: Deposits, withdrawals, wagers, winnings, bonus claims, and other account activity

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors (BCA, BRI, BNI, Mandiri, and e-wallet providers) confirming transaction details
• Identity verification services validating your KYC documentation
• Fraud prevention and risk assessment providers
• Marketing partners (if you interact with our promotional campaigns)

3. How We Use Your Information

toko79 uses your personal information for the following legitimate purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets and play games on our platform
• Managing bonuses, promotions, and VIP program benefits
• Providing customer support and responding to inquiries

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement) through KYC procedures
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Preventing fraud, underage gambling, and unauthorized access
• Responding to legal requests from authorities when required by law
• Maintaining records for audit and regulatory reporting purposes

3.3 Security and Fraud Prevention

• Monitoring for suspicious activity, bonus abuse, and fraudulent transactions
• Protecting against hacking, phishing, and other security threats
• Enforcing our Terms & Conditions and Responsible Gaming policies
• Detecting and preventing multiple account creation and collusion

3.4 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality and game selection
• Conducting research and statistical analysis to enhance user experience
• Testing new features and identifying technical issues
• Optimizing website performance, speed, and mobile compatibility

3.5 Marketing and Communications

• Sending promotional offers, bonus notifications, and betting tips (with your consent)
• Providing updates about new games, features, and platform changes
• Conducting surveys to understand user preferences and satisfaction
• Personalizing marketing content based on your betting preferences and activity

You may opt out of marketing communications at any time by adjusting your account settings or contacting customer support. Please note that you will continue to receive essential service-related communications (transaction confirmations, security alerts, policy updates) regardless of your marketing preferences.

4. How We Share Your Information

toko79 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business purposes:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other suppliers providing casino games and live dealer services
• Identity Verification Services: Third-party KYC providers that verify your identification documents
• Cloud Hosting and IT Infrastructure: Companies providing secure data storage and server hosting
• Customer Support Tools: Live chat platforms and communication service providers
• Fraud Prevention Services: Security firms that help detect and prevent fraudulent activity

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify. They are prohibited from selling or sharing your information for their own purposes.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory bodies, courts, or government agencies when:

• Required by applicable Indonesian or international law
• Responding to valid legal processes (subpoenas, court orders, warrants)
• Investigating suspected illegal activity, fraud, or Terms & Conditions violations
• Protecting the rights, property, or safety of toko79, our users, or the public

4.3 Business Transfers

If toko79 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on our website.

4.4 With Your Consent

We may share your information with other third parties when you provide explicit consent for a specific purpose.

5. Data Security Measures

toko79 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected using SSL/TLS encryption (minimum 256-bit)
• Secure Storage: Personal information is stored on secure servers with restricted access, firewalls, and intrusion detection systems
• Access Controls: Only authorized personnel with legitimate business needs can access your personal data, and all access is logged and monitored
• Regular Security Audits: Our systems undergo periodic security assessments and penetration testing by independent experts
• Fraud Monitoring: Advanced algorithms detect suspicious activity and flag potentially fraudulent transactions for investigation
• Secure Payment Processing: Financial transactions comply with PCI DSS (Payment Card Industry Data Security Standard) requirements

While we implement robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

6. Data Retention

toko79 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include:

• Active Accounts: Information is retained while your account remains active and for a reasonable period afterward to handle disputes or comply with regulatory obligations
• Closed Accounts: After account closure, we retain certain information for legal, regulatory, and fraud prevention purposes. Transaction records, KYC documents, and communications may be retained for up to 7 years as required by Indonesian financial regulations
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to ensure we don't contact you again
• Anonymous Data: We may retain aggregated, anonymized data indefinitely for statistical analysis and platform improvement

You may request deletion of your personal information by contacting our Data Protection Officer (see Section 11). However, we may retain certain data where legally obligated or where legitimate interests require continued retention.

7. Your Privacy Rights

Under Indonesian data protection principles and our commitment to transparency, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Rectification: You can update or correct inaccurate personal information through your account settings or by contacting support
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements and legitimate business needs
• Right to Restrict Processing: You can request that we limit how we use your information in certain circumstances
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to certain types of data processing, including marketing communications
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to all requests within 30 days. Please note that certain requests may require identity verification for security purposes.

8. International Data Transfers

toko79 operates as an international platform with servers and service providers located in multiple jurisdictions. Your personal information may be transferred to, stored, and processed in countries outside Indonesia, including countries that may not have equivalent data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Contractual data protection clauses with service providers
• Compliance with recognized data protection frameworks
• Technical and organizational security measures equivalent to those required in Indonesia

By using toko79 services, you consent to the international transfer of your personal information as described in this Privacy Policy.

9. Cookies and Tracking Technologies

toko79 uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic website functionality, account login, and security features	Session or 1 year
Performance Cookies	Collect anonymous data on website usage, page load times, and error reporting	Up to 2 years
Functional Cookies	Remember your preferences, language settings, and customization choices	Up to 1 year
Marketing Cookies	Track your activity to deliver personalized promotions and measure campaign effectiveness	Up to 1 year

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality and prevent you from using certain features. Most browsers accept cookies automatically, but you can modify your settings to decline cookies if you prefer.

10. Children's Privacy

toko79 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such data and terminate the associated account.

If you are a parent or guardian and believe your child has provided personal information to toko79, please contact us immediately at [email protected]. We take underage gambling prevention seriously and implement rigorous age verification procedures during account registration and KYC verification.

11. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

• Email: [email protected] or [email protected]
• Live Chat: Available 24/7 through our website
• WhatsApp: Contact details available after login
• Response Time: We aim to respond to all privacy inquiries within 5 business days

You also have the right to lodge a complaint with the Indonesian data protection authority if you believe we have violated your privacy rights.

12. Changes to This Privacy Policy

toko79 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the revised policy on our website with an updated "Last Updated" date. For significant changes that materially affect your rights, we may provide additional notice via email or prominent website banner.

Your continued use of toko79 services after the effective date of any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

13. Third-Party Links

toko79 may contain links to external websites operated by game providers, payment processors, or other third parties. This Privacy Policy applies only to toko79 services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any external sites you visit through links on our platform.

14. Consent

By creating an account with toko79 and using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our data practices, you must not use toko79 services.